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Job Title Division Manager
Location San Diego
Department Ops - Supervisory
FLSA Status Exempt
Shifts hiring Full-time


Falck is a global emergency medical services provider originating from Denmark that services 4 states in the US including: California, Washington, Oregon, and Colorado.  Falck has been operating in the US since 2010 and is the second largest private provider of emergency medical services in the country today. Our BLS and ALS services impact not only the lives of our patients, but their families and communities.

No matter which part of the business you work in, it may be Sales, Finance, Communications, IT, Strategy, Legal, Procurement or HR, at Falck we work together with our colleagues to create more value. We all play a crucial part in creating value together. Your daily work behind the desk supports our colleagues out in the field and in the office.

Why Choose Falck?:

Working closely with colleagues around the world or locally, you support the business in the development of solutions which contribute to building our business. You help your colleagues do their jobs, supporting our patients and strengthening our business. Whether it’s adapting and implementing new solutions or maintaining our existing ones, your colleagues rely on your work when they rescue, assist, and reassure people in need of help.

Position Summary:    

The Division Manager is responsible for managing the day-to-day operations within the assigned county to meet strategic direction and goals.

Essential Functions:           

  • Supervises activities of assigned Supervisors and field personnel to ensure effectiveness in all aspects of daily operations.
  • Resolves complaints from field personnel regarding work assignments, vehicles and equipment.
  • Coordinates the successful launch and recovery of ambulances and personnel.
  • Reviews completed Patient Care Records (PCRs) for completeness and accuracy.  Account for PCRs according to Dispatch Log Reports.
  • Acts as company representative to assign county and city functions.
  • Ensures optimal service levels to all customers and patients.
  • Manages inventory in a cost-effective manner.
  • Inspects crew quarters for cleanliness and safety compliance.  Investigate any deficiencies.
  • Ensures that all command staff is continuously made aware of the issues pertaining to operations through effective written and oral communications.
  • Implements all directives issued by management.
  • Maintains availability during disaster situations or mass casualty incidents and assist in any necessary capacity.  Maintain ability to lead ambulance strike team deployments.
  • May perform other duties as assigned.

Requirements:

  • Demonstrated leadership qualities and personal communication skills.
  • Preferred bachelor’s degree in business, healthcare or related field of study.
  • Operational knowledge of local EMS systems and five years of experience in an EMS related field. 
  • Minimum two years of experience in supervising and leading others. 
  • Knowledge of PC usage and general office software operations. 
  • Must maintain ability to be insured through company’s insurance carriers.
  • Current Paramedic certification at the level required by City, County or contract
  • Current San Diego County and City EMS Paramedic Accreditation at the required level
  • Current American Heart Association CPR for the Healthcare Provider card
  • Completion of IS-100 b course from EMI or equivalent
  • Completion of IS-200 b course from EMI or equivalent
  • Completion of IS-700 a course from EMI or equivalent
  • Completion of IS-800 course from EMI or equivalent
  • Completion of Introduction of Hazardous Materials course
  • Completion of Bloodborne and Airborne Pathogen course
  • Completion of WMD/ Terrorism Awareness for Emergency Responders
  • Completion of Basic EMS Concepts for CBRNE Events
  • Completion of Incident Command System (ICS) training at the following levels:
  • ICS 100, ICS 200 and ICS 300
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