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Job Title Administrative Aide
Location San Diego
Department Administration
FLSA Status Non-Exempt
Shifts hiring Full-time


Falck is a global emergency medical services (EMS) provider originating from Denmark that currently services 4 states in the US: California, Washington, Oregon, and Colorado.  Falck has been operating in the US since 2010 and is the second largest private provider of emergency medical services in the country today. Our BLS and ALS services impact not only the lives of our patients, but their families and communities.

No matter which part of the business you work in, it may be Sales, Operations, Finance, Communications, IT, Strategy, Legal, Procurement or HR, at Falck we work together with our colleagues to create more value. We all play a crucial part in creating value together. Your daily work behind the desk supports our colleagues out in the field and in the office.

Working closely with colleagues around the world or locally, you support the business in the development of solutions which contribute to building our business. You help your colleagues do their jobs, supporting our patients and strengthening our business. Whether it’s adapting and implementing new solutions or maintaining our existing ones, your colleagues rely on your work when they rescue, assist and reassure people in need of help.

Job Summary:

The position is responsible for day to day administrative tasks of Falck San Diego and the City of San Diego EMS Division and is co-located with City EMS. Job duties include general office management including providing support to the EMS Lost and Found Program.  The position will also perform desk duties to include interface (phone and in person) with customers. In addition, several duties such as filing, correspondence via mail and email as well as customer relations will be required.

The EMS Administrative assistant supports other EMS staff members and is responsible for providing superior administrative support and overseeing department office logistics. This position has direct contact with all departments, customers, and the general public. This position takes the lead in maintaining office supplies and will be required to attend meetings, keep minutes, and other duties as assigned.

  • This position will be responsible for accounts payable and receivable duties and will assist with procurement.
  • To perform the required duties, proficiency in Microsoft Office and Alusta is required.
  • A driver’s license will also be required

The Administrative Aide duties include, but are not limited to:

Administrative Support

  • Provide general administrative support to Falck and the City EMS Division
  • Coordinate paramedic recertification
  • Accounts Payable/Accounts Receivable
  • Coordinate, attend, keep minutes, and maintain task assignments for meetings (staff meeting, committee meetings, leadership meetings, etc.)
  • Keeping committee assignments on task

Customer Service

  • Receive all EMS telephone calls
  • Respond to customer (citizen) complaints or inquiries
  • Manage lost & found program
  • Customer survey processing

Office Management

  • Coordinate facility repairs, telephone requests, equipment maintenance and computer requests for the EMS division
  • Single point of contact for EMS office staff for office essentials
  • Conference room schedule
  • Responsible for general appearance of EMS HQ
  • Other duties as assigned

Physical Requirements:  

While performing this role, the employee is regularly required to handle or feel objects, keyboards, or phones, reach with hands and arms, and talk or hear. The employee is primarily required to sit and type. The employee is occasionally required to stand or walk. The employee must occasionally lift and/or move up to 5 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

 

Cognitive/Psychosocial Requirements:

The mental demands described here represent those that must be met, to successfully perform the essential functions of this job.

Occasionally:        Memorization, critical judgment, problem solving.

Frequently:           Simple and complex mathematic skills, reasoning, ability to read, interpret and correspond in various written communication formats.

Constantly:            Logic, ethical judgment and reasoning, active listening skills, decision making, ability to communicate effectively in written and verbal formats.          

 

Clinical Requirements:

N/A

Equipment Operated:

This position requires operational familiarity with the following equipment to perform essential functions of this job.

Occasionally:        Fax machine, copy machine, hole-punch, calculator, and laminator.

Frequently:           Printer, clock.

Constantly:            Telephone, computer.       

Working Conditions:

 

The working conditions described here represent those encountered while performing essential functions of this job. Reasonable accommodations may be made to for individuals with disabilities to perform the essential functions.

Occasional driving required 15%.

Environmental Conditions:

While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock and a loud environment. 

 

Falck is an Equal Opportunity / Affirmative Action Employer. An Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, age, sex, gender identity, gender expression, citizenship, ancestry, national origin, sexual orientation, disability, veteran status, military status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law.


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