|Job Title||Clinical Data Analyst|
|Department||Clinical / QA|
Falck is a global emergency medical services (EMS) provider originating from Denmark that currently services several states in the US. Falck has been operating in the US since 2010 and is one of the largest private provider of emergency medical services in the country today. Our BLS and ALS services impact not only the lives of our patients, but their families and communities.
No matter which part of the business you work in, it may be Sales, Operations, Finance, Communications, IT, Strategy, Legal, Procurement or HR, at Falck we work together with our colleagues to create more value. We all play a crucial part in creating value together. Your daily work behind the desk supports our colleagues out in the field and in the office.
Working closely with colleagues around the world or locally, you support the business in the development of solutions which contribute to building our business. You help your colleagues do their jobs, supporting our patients and strengthening our business. Whether it’s adapting and implementing new solutions or maintaining our existing ones, your colleagues rely on your work when they rescue, assist and reassure people in need of help.
The Clinical Data Specialist works closely with the City of San Diego EMS Medical Director and Quality and Clinical staff to implement and maintain patient care for the local operation. Gathers, analyzes and publishes clinical data to improve patient care outcomes. This position will support Falck’s San Diego operation as well as the City of San Diego’s EMS Division and is co-located with City EMS.
The Clinical Data Analyst’s duties may include, but are not limited to the following:
- Assists Clinical Educators with the resolution of clinical issues through providing analytical research and patient care records.
- Maintains positive communication with all agencies and customers (both internal and external) served by the Quality and Clinical Education staff.
- Interacts with various departments to ensure emergency medical providers are maintaining the high degree of quality care.
- May ride-along on paramedic and Fire units to observe patient care
- Review clinical data to help resolve customer complaints involving patient care issues.
- Gathers and analyzes pre-hospital cardiac arrest data
- Implements and maintains a data tracking and reporting system for cardiac events that require intervention in a pre-hospital setting
- Administers and maintains a feedback system for paramedics to obtain patient outcome information
- Takes an active role in research studies to prove the efficacy of pre-hospital care
- Analyzes patient data in order to develop programs to improve patient care and system performance
- Develops research data fields in conjunction with the City, the local Medical Director and Local Emergency Medical Services Agency
- Audits patient care records with a primary focus on CPR intervention, intubations, and patient contact in order to assure proper documentation was accomplished and proper standard of care was delivered.
- Work in conjunction with Medical Directors and Clinical Educators to create Action Plans to address identified quality improvement issues.
- Effectively work with internal departments and external customers to cultivate a collaborative atmosphere that will help to solidify relationships and assist in the goals of the department.
- Provide individual positive feedback in tandem with clinical coaching to identify areas of success and foster employee’s ability to continue to learn and grow.
- Perform other duties as directed. Other duties may be assigned that are specific to the local operation.
- Assist with the completion of appropriate forms and reports that are not considered essential functions.
- Identify and track trends in patient care
- Perform cardiac arrest and advanced airway audits and reviews
- Perform cardiac arrest and advanced airway debriefings
- Work with and maintain patient care data bases, includes data collection, data entry, monitoring, and analyst.
- Work with and maintain Smartsheets.
- Minimum three (3) years of experience as a Paramedic in the San Diego EMS system
- Current state Paramedic certification as required by County or State.
- Current CPR certification card
- Current ACLS card, if applicable
- Current state Driver’s License in good standing.
- Satisfactory driving record in accordance with the Company’s Driving Policy.
- Excellent communication and customer service skills.
- Ability to work cooperatively with other employees and medical agencies to provide the highest level of patient care.
- Ability to read and interpret all required documents and write required reports and correspondence.
- Other qualifications/certifications specific to the local operation and/or contract requirements.
- Satisfactorily meet Company physical assessments/tests.
- Experience working with First Watch and FirstPass programs and data preferred
- Must be computer literate.
- Skilled in Microsoft Office Programs (ie: Excel, Word, Access)
- Must have knowledge of medical terminology.
- Excellent interpersonal and customer service skills.
- Ability to communicate both, orally and in writing, in a professional manner when dealing with employees and management.
- Ability to work independently of direct supervision.
- Ability to work overtime when required.
- Able to effectively adjust to rapidly changing priorities in a growing company.
- High School diploma or GED required.
- Paramedic certificate
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls’ reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; and talk or hear.
- Frequently: Analyzing, judgment, memorization, perception/computation, problem solving, simple and complex math skills, reasoning.
- Constantly: Reading and writing, clerical, decision making.
- Frequently: Repetitive tasks, high pressure.
- Occasionally: Fatigue, intense tasks
- Multi-media equipment for presentation purposes, telephone, computer, mouse, keypad, calculator, copy machine, stapler, 3-hole punch, postage machine, mailer, fax, scanner, cell phone, laminating machine, and printer.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is generally performed primarily in a clean, indoor office environment with no adverse conditions of temperature or weather. Generally works around others, works alone, face to face and verbal contact with others. May work irregular schedule/hours.
This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Falck is an Equal Opportunity / Affirmative Action Employer. An Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, age, sex, gender identity, gender expression, citizenship, ancestry, national origin, sexual orientation, disability, veteran status, military status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law.